Customer Service

why is it that all customer support people are dumber than me? why must companies insist on employing people who know nothing about the product they are supposed to be able to help me with? it is one of the most annoying things and i must say that stupidity frustrates and annoys me. i detest it.

now you may be wondering, what bee has got in my bonnet. well i'll tell you.

we switched internet service providers this week, today installation was complete. all we had to do was put the new IP addy in my wireless router. so after checking with my friend John, i am able to get in and i put the new specifications in..... it wouldn't connect.... so i call the ISP for support. after they double checked that i put everything in correctly, and it still doesn't work, they say that everything is fine on their side and since my router is one that they do not support (as if i was to buy a brand new router from them when i had a perfectly good, working one in my house) they send me to the customer service people of the makers of my router. so i call them..... would you know i get this idiot of an Indian woman, who could not seem to grasp what was happening. i kept explaining it to her, she wanted to to set the router to its default settings, connect to my comp using the Ethernet connection and then maybe it would work that way. i was like u want me to lose all the perfectly set up wireless settings for the 3 computers in the house and use an Ethernet cord that i don't have..... she even had to put me on hold to check out things etc. i was like i should be able to do this wirelessly cause i can see the router specifics and i can talk to the router using the router IP addy.....it pissed me off so much. i was like.. its ok......

my solution was call John again. he had never done this set up before, be he found the answer, the Firmware wasn't compatible with my ISP. it was obviously a problem the company had encountered before cause they had an update for me to use specifically for my ISP on their website. now why didn't the woman know this, even after i told her which ISP i was with. its insane. her solution would not even have worked in this case, cause the info the router was using was out of date and not compatible with the ISP. John figured that out straight away... so thank God for John. he downloaded the update and i was able to get it from him, upload it and now it all works. (as you can tell since i am writing this)

mmmmmmm..... people..... service people... kiss teet....